Terms & conditions

Booking Acknowledgement and Terms and Conditions

By placing a booking with Sov Coaches, the Customer acknowledges that they have carefully read, fully understood, and willingly accept the following Terms and Conditions.

For individual Customers, these Terms and Conditions do not affect your rights as a consumer and are provided in addition to your existing consumer rights.

Company/Agent: Sov Coaches.

Customer/Hirer: The individual or organisation making the booking.

Driver: The designated driver(s) operating the vehicle, provided by the coach Operator or supplier.

Operator: The coach Operator responsible for providing the transport services.

1. Application 1.1. These Terms and Conditions apply to both written and verbal agreements.

1.2. Once the Hirer verbally or in writing agrees to the booking, these Terms and Conditions come into effect.

1.3. The Hirer is responsible for verifying the accuracy of the booking confirmation and notifying the Company immediately of any errors.

1.4. The Hirer bears sole responsibility for the actions or omissions of passengers, regardless of whether they travel or not.

1.5. The Hirer is liable for any additional costs incurred by the Company during the performance of the contract.

1. Quotations 2.1. All quotations are valid for 72 hours, provided that the travel date is more than 14 days in the future.

2.2. After this period, the Company reserves the right to adjust the price, providing a new quotation to the Customer.

2.3. Quotations are subject to vehicle availability at the time the Hirer accepts and secures the booking by paying a deposit.

2.4. Unless stated otherwise, the quotation covers the driver and vehicle only.

2.5. Additional charges may apply as outlined below, unless otherwise specified.

1. Use of Vehicle / Purpose of the Journey 3.1. The Hirer cannot assume continuous use of the vehicle between the outward and return journey.

3.2. The Hirer cannot assume exclusive use of the vehicle at the destination, unless agreed upon in writing by the Company.

3.3. The Company reserves the right to apply additional charges for timing or mileage exceeding the original agreement, whether written or verbal.

3.4. Any bookings for football matches, music festivals, or political demonstrations and rallies must be notified to the Company at the time of booking, as specific legal or other requirements may affect the booking.

3.5. Failure to provide accurate information about the nature of the journey may be considered a breach of contract, and the Company, at its absolute discretion, may terminate the booking without compensation or refund.

1. Vehicle Depictions 4.1. Upon request, the Company can provide a photograph of the type of vehicle to be supplied.

4.2. The photograph serves as an illustration only and may depict a different make, model, livery, or appearance than the vehicle actually provided for the booking.

1. Payment 5.1. Any outstanding amounts owed to the Company must be cleared before considering them as paid.

5.2. Unless otherwise agreed in writing, the Company cannot guarantee a booking until the deposit has been paid.

5.3. If paying by bank transfer, the Hirer must use the booking reference as the payment reference to avoid delays in payment allocation. Failure to do so may result in the cancellation of the job.

5.4. Full payment must be made prior to the booking, unless expressly agreed by the Company in writing.

5.5. If any outstanding amounts are due, the Company reserves the right to collect the payment